1 [Customer A : Gold] 1 2 [Customer B : Platinum] 1 3 [Customer C : Silver] 1 4 [Customer D : Silver] 1 New Ticket [5, 1] New Ticket ticket=[Ticket [Customer A : Gold] : New](5); customer=[Customer A : Gold](1) 4 Gold Priority [5, 1] Gold Priority ticket=[Ticket [Customer A : Gold] : New](5); customer=[Customer A : Gold](1) 4 5 [Ticket [Customer A : Gold] : New] 1 New Ticket [6, 2] New Ticket ticket=[Ticket [Customer B : Platinum] : New](6); customer=[Customer B : Platinum](2) 4 Platinum Priority [6, 2] Platinum Priority ticket=[Ticket [Customer B : Platinum] : New](6); customer=[Customer B : Platinum](2) 4 6 [Ticket [Customer B : Platinum] : New] 1 New Ticket [7, 3] New Ticket ticket=[Ticket [Customer C : Silver] : New](7); customer=[Customer C : Silver](3) 4 Silver Priority [7, 3] Silver Priority ticket=[Ticket [Customer C : Silver] : New](7); customer=[Customer C : Silver](3) 4 7 [Ticket [Customer C : Silver] : New] 1 New Ticket [8, 4] New Ticket ticket=[Ticket [Customer D : Silver] : New](8); customer=[Customer D : Silver](4) 4 Silver Priority [8, 4] Silver Priority ticket=[Ticket [Customer D : Silver] : New](8); customer=[Customer D : Silver](4) 4 8 [Ticket [Customer D : Silver] : New] 1 New Ticket [8, 4] New Ticket ticket=[Ticket [Customer D : Silver] : New](8); customer=[Customer D : Silver](4) 6 New Ticket [8, 4] New Ticket ticket=[Ticket [Customer D : Silver] : New](8); customer=[Customer D : Silver](4) 7 New Ticket [7, 3] New Ticket ticket=[Ticket [Customer C : Silver] : New](7); customer=[Customer C : Silver](3) 6 New Ticket [7, 3] New Ticket ticket=[Ticket [Customer C : Silver] : New](7); customer=[Customer C : Silver](3) 7 New Ticket [6, 2] New Ticket ticket=[Ticket [Customer B : Platinum] : New](6); customer=[Customer B : Platinum](2) 6 New Ticket [6, 2] New Ticket ticket=[Ticket [Customer B : Platinum] : New](6); customer=[Customer B : Platinum](2) 7 New Ticket [5, 1] New Ticket ticket=[Ticket [Customer A : Gold] : New](5); customer=[Customer A : Gold](1) 6 New Ticket [5, 1] New Ticket ticket=[Ticket [Customer A : Gold] : New](5); customer=[Customer A : Gold](1) 7 Platinum Priority [6, 2] Platinum Priority ticket=[Ticket [Customer B : Platinum] : New](6); customer=[Customer B : Platinum](2) 6 Escalate [6, 2] Escalate ticket=[Ticket [Customer B : Platinum] : Escalate](6); customer=[Customer B : Platinum](2) 4 6 [Ticket [Customer B : Platinum] : Escalate] 2 Platinum Priority [6, 2] Platinum Priority ticket=[Ticket [Customer B : Platinum] : Escalate](6); customer=[Customer B : Platinum](2) 7 Escalate [6, 2] Escalate ticket=[Ticket [Customer B : Platinum] : Escalate](6); customer=[Customer B : Platinum](2) 6 Escalate [6, 2] Escalate ticket=[Ticket [Customer B : Platinum] : Escalate](6); customer=[Customer B : Platinum](2) 7 Silver Priority [7, 3] Silver Priority ticket=[Ticket [Customer C : Silver] : Done](7); customer=[Customer C : Silver](3) 5 Done [7, 3] Done ticket=[Ticket [Customer C : Silver] : Done](7); customer=[Customer C : Silver](3) 4 7 [Ticket [Customer C : Silver] : Done] 2 Gold Priority [5, 1] Gold Priority ticket=[Ticket [Customer A : Gold] : New](5); customer=[Customer A : Gold](1) 6 Escalate [5, 1] Escalate ticket=[Ticket [Customer A : Gold] : Escalate](5); customer=[Customer A : Gold](1) 4 5 [Ticket [Customer A : Gold] : Escalate] 2 Gold Priority [5, 1] Gold Priority ticket=[Ticket [Customer A : Gold] : Escalate](5); customer=[Customer A : Gold](1) 7 Escalate [5, 1] Escalate ticket=[Ticket [Customer A : Gold] : Escalate](5); customer=[Customer A : Gold](1) 6 Escalate [5, 1] Escalate ticket=[Ticket [Customer A : Gold] : Escalate](5); customer=[Customer A : Gold](1) 7 Done [7, 3] Done ticket=[Ticket [Customer C : Silver] : Done](7); customer=[Customer C : Silver](3) 6 Done [7, 3] Done ticket=[Ticket [Customer C : Silver] : Done](7); customer=[Customer C : Silver](3) 7 Silver Priority [8, 4] Silver Priority ticket=[Ticket [Customer D : Silver] : New](8); customer=[Customer D : Silver](4) 6 Escalate [8, 4] Escalate ticket=[Ticket [Customer D : Silver] : Escalate](8); customer=[Customer D : Silver](4) 4 8 [Ticket [Customer D : Silver] : Escalate] 2 Silver Priority [8, 4] Silver Priority ticket=[Ticket [Customer D : Silver] : Escalate](8); customer=[Customer D : Silver](4) 7 Escalate [8, 4] Escalate ticket=[Ticket [Customer D : Silver] : Escalate](8); customer=[Customer D : Silver](4) 6 Escalate [8, 4] Escalate ticket=[Ticket [Customer D : Silver] : Escalate](8); customer=[Customer D : Silver](4) 7